ONLINE SALES REPRESENTATIVE/ E-Commerce Specialist

Job Title: E-commerce Specialist

Department: E-commerce
Location: Douala, Cameroon
Employment Type: Full-time

Position Overview

The E-commerce Manager will be responsible for driving the growth, efficiency, and customer satisfaction of the oraimo Cameroon Online Shop. The ideal candidate will oversee and coordinate customer service, warehouse, and delivery operations, ensuring seamless end-to-end order management and customer experience.

This role requires a strategic yet hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about innovation, operational excellence, and customer satisfaction.

Key Responsibilities

1. E-commerce Operations Management

2. Customer Service Operations

3. Warehouse & Inventory Management

4. Delivery & Logistics Operations

5. Data, Reporting & Continuous Improvement

Qualifications & Skills

Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.

Minimum 3–5 years’ experience in e-commerce operations, preferably in consumer electronics or retail.

Strong understanding of online sales, customer service, and logistics operations.

Excellent leadership and team management skills.

Data-driven mindset with strong analytical and problem-solving abilities.

Excellent communication and organizational skills.

Tech-savvy and familiar with online platforms, CRM systems, and inventory management tools.