CALL CENTER

We are looking for a dynamic English-speaking or bilingual Call Center Agent to assist our customers.

Main responsibilities:

• Welcome, guide, and assist customers by phone and in writing.
• Handle inquiries related to user accounts and guide customers through sports betting options.
• Ensure outstanding customer service with speed, courtesy, and professionalism.
• Handle customer requests in English.

Education: Minimum of a high school diploma (Baccalaureate or equivalent).

Experience: Minimum of 3 years of professional experience, including mandatory experience in a Call Center environment.

Key Area: In-depth knowledge and hands-on experience in the sports betting industry are essential.

Languages: Native English speaker with excellent command of English, or fully bilingual in French and English, with strong written and verbal communication skills.

Soft Skills: Excellent communication skills, clear and articulate speech, dynamism, responsiveness, and a strong customer service orientation.

Additional Mission: Handle customer requests in English and, for bilingual candidates, in both French and English.